New renovation, but still some parts that have not yet been updated (e.g. gym and pool). Faint smell of cigarettes. But excellent service, wide selection at buffet and convenient location.
The hotel has great service. The room is clean and spacious. You can ask for takeaway box to pack the breakfast. They have croissant, bread, cereal, yogurt, steamed buns, fresh juice (squeezed per your choice), wontons, noodles, fruits (dragon fruits, watermelon, orange, tomatoes), all kinds of eggs (sunny side up, fried egg, tea eggs, hard and soft boiled eggs), sausage and bacon etc. The server helped me knowing that I don’t have enough hands to put the stuff into the box. Everyone was very helpful. We love it and enjoyed the stay! Will come back again!
The reception is amazing, at the same level of the best hotels in central Hangzhou. The location of this hotel is peculiar, a bit removed from the downtown area, but still close to the West lake. The room was great, recently renovated and with a lovely view of the mountains.
However, some areas and corners of the older buildings have not been renovated, and it shows! For instance, the gym is disappointing, with very old equipment. And the swimming pool is in urgent need of repair and renovation: you can see that it used to be beautiful, and the concept of huge curtains hanging over the water was original; however now the dressing rooms are dated, the shower area is not the cleanest, and the curtains over the pool are old and dirty.
In sum, this place looks like two different hotels: the main building with the lobby, the tea room on the 17th floor, and most of the bedrooms are fantastic, clean, and new; while the older sections (swimming pool, sport and leisure facilities) are run down and not exactly spotless in terms of cleanliness.
The hotel was amazing, perfectly located with gorgeous rooms. The service was great too. But, this one guy at check-in flipped through my passport pages way too much, which was kinda weird. Other than that, everything else was top-notch.
